Terms and Conditions

Who we are and what this covers

Mazzer is a digital agency based in Argentina, working 100% remotely with clients at home and abroad. These terms apply to the use of this website and to the services you engage us for. For anything at all, write to [email protected].

The published prices

The prices on this site are "from" prices: the starting point of each service, not a closed figure. The final number depends on the scope of your project and we put it in writing before we start.

• They display in dollars, euros or pesos depending on the market you visit from. The billing currency is agreed in the quote.
• They exclude any taxes that may apply depending on your country and tax status.
• They can be updated at any time; what counts is the price in the quote you accepted, not whatever is published afterwards.
• The initial assessment is free and with no strings attached.

Quotes, payments and timelines

• A written quote. Before starting we set out what is included, what is not, how long it takes and at what price. Work begins when you accept it.
• Usual payment terms: a deposit to start and the balance on delivery. On large projects we split it by phase. Agreed case by case.
• Monthly services (campaigns, SEO, email, channel management) are billed monthly in advance and carry no lock-in: you can cancel by giving notice before the next period.
• Published timelines are estimates and run from the point we have the content and access we need. If those materials are delayed, the timeline moves by the same amount.

What we need from you

To deliver, we need the copy, images, logos and access the project requires, on time, and we need you to review and approve deliverables. Everything you hand us must be yours or something you have permission to use: we do not verify ownership of the materials you supply, and you are responsible for them.

Who owns what we deliver

• The finished work is yours once paid in full: the site, the copy and the pieces we made for you.
• The domain and hosting always go in your name, never ours, and you pay the provider directly. That is what makes the site 100% yours.
• The ad accounts are yours. We work inside your account with your credentials: if we stop working together, the history, audiences and campaigns stay with you.
• The ad budget is yours to set and goes straight to the platform from your account. Our prices are for management and do not include it.
• We reserve the right to show the work in our portfolio. If you would rather we did not, tell us and we will not publish it.
• The tools, components and libraries of our own that we build with remain ours: they do not transfer with the project, but neither do they tie you to us.

What we can promise and what we cannot

We bring craft and method, and we tell you what we see even when it is not what you want to hear. What we cannot guarantee is the output of systems we do not control:

• No serious agency guarantees a position on Google, a sales volume or a specific return. We work to improve them and show you the real numbers, good or bad.
• We are not liable for changes to third-party algorithms, policies or pricing (Google, Meta, marketplaces, hosting or email providers).
• We are not liable for outages, data loss or account suspensions at third-party services, nor for content you upload yourself after delivery.
• If something we built fails, we fix it. That is the extent of our liability, and in no case does it exceed what you paid us for that work.

If either side wants to stop

You can cancel a monthly service by giving notice before the next period, with no penalty. On a development project, if you cancel midway we invoice the work actually done up to that point. We may stop providing a service in case of non-payment, or if we are asked to do something unlawful or something we believe harms the client themselves; in that case we give reasonable notice.

This website

The site's content — copy, design, code and illustrations — is ours and may not be reproduced without permission. The information published, including the MLab articles, is indicative and can change without notice: it does not replace an assessment of your specific case. Links to third-party sites are for convenience and do not imply we endorse their content.

Personal data

How we handle your data is set out separately, in the Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by Argentine law, and any dispute is submitted to the ordinary courts of the Autonomous City of Buenos Aires. If you are a consumer resident in another country, this does not affect the rights granted to you by the law of your place of residence.

Changes

We may update these terms as the way we work changes. The version that applies to your project is the one in force when you accepted the quote. The date of the last update is always shown here.